Last updated: June 19, 2026
Order Cancellation
You may cancel before dispatch by emailing care@poornastore.com for a full refund. Dispatched orders cannot be cancelled but may be eligible for return below.
Returns — Eligibility
As our products are consumable wellness items, for hygiene and safety we accept returns only where the item is unopened, unused and sealed in its original packaging, and the request is made within 7 days of delivery. Opened/used products and items without original packaging are not eligible.
Damaged, Defective or Wrong Items
Contact us within 48 hours of delivery with your order number and photographs for a free replacement or full refund after verification.
Refunds
Approved refunds are processed to your original payment method via Razorpay, typically within 5–7 business days after we receive/inspect the return or approve a claim. COD refunds are issued to a bank account/UPI you provide. Shipping charges are non-refundable except where the return is due to our error.
Failed Payments
If an amount is debited without an order confirmation, it is usually auto-reversed by Razorpay/your bank within 5–7 business days.