At Poorna Store, every order of Siddha Lepan is packed with care and dispatched as quickly as possible. This policy explains how and when your order reaches you.
Where we ship
We currently ship across India to all serviceable pin codes. If your area is not serviceable by our courier partners, our team will contact you with an alternative.
Order processing
Orders are processed and dispatched within 1–2 business days of confirmation (excluding Sundays and public holidays). Orders placed late in the day are taken up the next working day.
Delivery timelines
- Metro cities: typically 2–4 business days after dispatch.
- Rest of India: typically 4–7 business days after dispatch.
These are estimates from our courier partners and may vary slightly due to location, weather or operational factors.
Shipping charges
Any applicable shipping or handling charges are calculated transparently and shown at checkout before you pay — there are no hidden costs. Cash on Delivery (COD) is available on eligible pin codes.
Order tracking
Once your order is dispatched, a tracking link is sent to you by SMS and/or email so you can follow your parcel until it arrives. You can also reach us on WhatsApp anytime for an update.
Delays
While we and our courier partners work hard to deliver on time, we are not responsible for delays caused by incorrect addresses, unavailability at the time of delivery, courier disruptions, or events beyond our control.
Damaged or missing items
If your package arrives damaged or tampered with, please do not accept it, or contact us within 48 hours with photos at care@poornastore.com. We will investigate and make it right.
Need help?
For anything related to your order, write to care@poornastore.com or call 8090100654 (Mon–Sat, 9am–7pm IST). We are happy to help.